Natura 2009 Annual Report Consumer Goods Brazil a n n u a l r e p o rt n at u r a 2009 Table of Contents OUR ESSENCE 3 Reason for being 3 Vision 3 Beliefs HOW WE GOT HERE OUR MOMENT 5 6 7 8 13 14 WHAT WE AIM FOR 19 20 22 25 28 29 WHO WE WORK WITH 32 37 49 54 58 60 64 67 69 WHAT FOOTPRINT WE LEAVE 74 Creation of social value 81 Creation of environmental value 94 Creation of economic value FINANCIAL STATEMENTS 97 Quality of relationships Employees Consultants and NCAs Consumers Suppliers Supplier communities Surrounding communities Shareholders Government Prospects Collective construction High-priority sustainability topics Development of our commitments Natura Management System Innovation Message From the Chairmen Message From the Executive Committee Profile Awards and Recognitions Natura Value Chain Governance 4 OUR ESSENCE REASON FOR BEING Our Reason for Being is to create and sell products and services that promote well-being/being well. Well-being is the harmonious, pleasant relationship of a person with oneself, with one’s body. Being well is the empathetic, successful, and gratifying relationship of a person with others, with nature and with the whole. BELIEFS Life is a chain of relationships. Nothing in the universe exists alone. Everything is interdependent. We believe that valuing relationships is the foundation of an enormous human revolution in the search for peace, solidarity, and life in all of its manifestations. Continuously striving for improvement develops individuals, organizations, and society. Commitment to the truth is the route to perfecting the quality of relationships. The greater the diversity, the greater the wealth and vitality of the whole system. The search for beauty, which is the genuine aspiration of every human being, must be free of preconceived ideas and manipulation. The company, a living organism, is a dynamic set of relationships. Its value and longevity are connected to its ability to contribute to the evolution of society and its sustainable development. VISION Because of its corporate behavior, the quality of the relationships it establishes, and the quality of its products and services, Natura will be an international brand, identified with the community of people who are committed to building a better world, based on better relationships among themselves, with others, with nature of which they are part, with the whole. . DNV REPORT 134 ABOUT THE REPORT 136 GLOBAL COMPACT PRINCIPLES 137 GRI INDEX 138 EDITORIAL TEAM 142 naturaannualreport 2 naturaannualreport 3 pp 2-3 The Natura report takes a rather big picture approach to reporting and this is demonstrated in the initial pages. The language used on the contents page to guide readers to specific areas of the report is continued on pp3 where the company vision is outlined. In this initial set-up, it is apparent that the company takes into account its relationship with stakeholder groups, as well as its position and benefits it can bring to society. www.blacksunplc.com © Black Sun Plc 2011 17
